Return & Exchange Policy (Domestic U.S.)Updated 3 months ago
How long do I have?
You may return any regular-priced shoes within 30 days of the shipment date.
Condition requirements
Unworn, unwashed, in the original shoe box
Tried on indoors (carpeted surface recommended)
Items showing outdoor wear or missing packaging can’t be accepted
Two options
| Option | What happens | Fee |
|---|---|---|
| Return for Refund | Refund to original payment method | $10 per pair deducted for return shipping |
| Exchange for Store Credit | Digital gift card emailed within 48 hours of the carrier scan | No fee |
How to start
Click Start a Return → https://kane-footwear.loopreturns.com
Heads-up: Shoes bought from another retailer must be returned through that retailer’s policy.
Related articles
How do I use the Loop Returns portal?
Refund timelines & how fees are calculated