If you have a question about your order, please include your order number in your message so we can respond as quickly and accurately as possible.

Email support@kanefootwear.com

Shop

Rewards

Returns

KANE Footwear Support

KANE Footwear Support Help Center

KANE Footwear Size Chart (Men, Women, EU, UK)

Are Half Sizes Available? How to Choose the Right Fit

KANE Fit Tips for Wide or Narrow Feet

Break-In & Comfort Expectations

How Much Height/Weight Do KANEs Add?

KANE Kids Size Chart & Fit Tips

Are the shoes unisex?

Is the KANE Revive shoe for people with flat feet or for a high arched foot?

How are the KANE Revive for people with Plantar fasciitis?

Is the KANE Revive supportive enough if you have supination?

Should I wear the shoes with or without socks?

Sizing & Fit

RestoreFoam™ Technology Explained

Why the Raised Nodes Boost Recovery

KANE Footwear & Plantar Fasciitis Relief

Project Renew: Recycling Your Worn-Out KANEs

Recovery Shoe vs. Running Shoe: Why You Need Both

How is the KANE Revive designed for recovery?

Where are the shoes made?

Technology & Recovery Benefits

How to Clean KANE Footwear (Hand-Wash & Machine)

Deodorizing KANE Shoes & Treating Tough Stains

Protect Your KANEs from Heat & Sun Damage

What Are KANEs Made Of? Sustainability Facts

Are KANEs Vegan? Allergy-Safe Materials Explained

Are the shoes vegan?

Is the packaging recycled?

Are KANEs slip resistant?

What are the Hang Loops for?

Are KANEs odor resistant?

Are the shoes waterproof?

How do you care for KANEs?

Are KANEs recyclable?

Does the KANE Revive float in water?

Product Care & Materials

Payment Methods We Accept at Checkout

KANE Rewards Program

Promo Code Guidelines & Stacking Rules

Military & First Responder Discount—How to Claim

Buying & Using KANE Footwear Gift Cards

Taxes & Currency: What You’ll See at Checkout

Pay with HSA / FSA via TrueMed on KANE Footwear

Payments, Discounts & Rewards

Where do you ship from & how long does delivery take?

Shipping rates & free shipping

Do you ship internationally? Duties & taxes

How do I track my order?

Do you ship to P.O. Boxes or APO/FPO/DPO?

Restocks, Limited Editions & College Requests

Ordering & Shipping

What is Your Return Policy

Two Ways To Return/Exchange Your KANEs

Return & Exchange Policy (Domestic U.S.)

How to Use the Loop Returns Portal

Refund Timelines & Fees

Return Eligibility Checklist

Returns & Exchange

Contact KANE Support—Chat with a Human

Custom Team Orders—Returns & Exchanges Policy

Returns & Exchanges for Items Bought at Events

KANE Footwear ordering and shipping questions

We’re here to help. Connect with a live agent via chat during business hours or email us anytime. Live chat (fastest). Open the Help widget on our site. Choose a topic, then type “human” or “agent” to request a handoff. Include your order # and a sho

We&#x2019;re here to help. Connect with a live agent via chat during business hours or email us anytime.Live chat (fastest)<ol data-start="495" data-end="853"><li data-start="495" data-end="537">Open the Help widget on our site.</li><li data-start="538" data-end="617">Choose a topic, then type &#x201C;human&#x201D; or &#x201C;agent&#x201D; to request a handoff.</li><li data-start="618" data-end="853">Include your&#xA0;order # and a short summary (example: &#x201C;size swap,&#x201D; &#x201C;tracking issue&#x201D;). Hours:&#xA0;Mon&#x2013;Fri, 9am&#x2013;5pm ET (closed weekends/holidays). If we&#x2019;re offline, leave your email and we&#x2019;ll reply when we&#x2019;re back.</li></ol>Email support <a data-start="875" data-end="899" rel="noopener">support@kanefootwear.com</a> Typical reply time: within 1 business day.What to include for faster service<ul data-start="993" data-end="1217"><li data-start="993" data-end="1044">Order number and email used at checkout</li><li data-start="1045" data-end="1113">Photos for damaged/defective items (box + product close-ups)</li><li data-start="1114" data-end="1155">Tracking link for shipping issues</li><li data-start="1156" data-end="1217">Device/browser + screenshot for site or checkout errors</li></ul>Quick links<ul data-start="1365" data-end="1544"><li data-start="1365" data-end="1432"><a href="https://kane-footwear.loopreturns.com">Start a return/exchange</a></li><li data-start="1493" data-end="1544"><a href="https://kanefootwear.com/pages/returns">Return &amp; Exchange Policy</a></li></ul>Accessibility assistance If you use assistive technologies or need extra help, email <a data-start="1639" data-end="1663" rel="noopener">support@kanefootwear.com</a> with &#x201C;Accessibility&#x201D; in the subject for priority handling.

Custom and logo’d team orders are final sale. Learn what to do for defects or order issues and how support can assist.

Custom/logo&#x2019;d team and corporate orders are final sale&#x2014;we do not accept returns or exchanges due to the custom nature of these products.If you need help Email <a data-start="589" data-end="613" rel="noopener">support@kanefootwear.com</a> and we&#x2019;ll review your case. While we can&#x2019;t promise a return or exchange, we&#x2019;ll do our best to assist.Damaged/defective items If your order arrived with a manufacturing defect or shipping damage, contact us with:<ul data-start="868" data-end="999"><li data-start="868" data-end="906">Order number and organization name</li><li data-start="907" data-end="969">Photos of the issue (close-ups + full shoe + carton/label)</li><li data-start="970" data-end="999">Quantity affected and sizes</li></ul>Our team will evaluate and advise on the next steps (e.g., replacement for defective pairs per warranty assessment).

Items purchased at pop-ups, expos, or in-person events are final sale. Learn what to do for defects or order issues and how support can assist.

All items purchased at KANE events (pop-ups, expos, in-person sales) are final sale. We do not accept returns or exchanges for event purchases.If you need help Email <a data-start="607" data-end="631" rel="noopener">support@kanefootwear.com</a> and we&#x2019;ll review your case. While we can&#x2019;t promise a return or exchange, we&#x2019;ll do our best to assist.Damaged/defective items If your event purchase has a manufacturing defect or was damaged, contact us with:<ul data-start="882" data-end="1022"><li data-start="882" data-end="927">Event name/location and purchase date</li><li data-start="973" data-end="1022">Photos of the issue (close-ups + full shoe/box)</li></ul>Our team will evaluate and advise on next steps (e.g., replacement for confirmed defects, as per warranty assessment).

All articles

Categories