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Refund Timelines & FeesUpdated a month ago

  • Gift-card exchanges: Gift card emailed within 48 hours after the return is scanned.

  • Refunds to card: Issued within 21 days once the return passes inspection.

  • Original outbound shipping isn’t refundable.

  • Each refunded pair incurs a $10 return-shipping deduction.

*Banks may take 3–5 business days to finalize the credit.

For any additional question on returns, please email [email protected]

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