FAQs

Customization Options

We're excited to help you rep your program with the best recovery footwear in the game. Before submitting your inquiry, please take a moment to read through this page to better understand our team customization options.

Customized Logo Tags

Explore the shape options that best fit your program with the option to leave room for placing your player numbers.

3D Logo Decals

Our 3D Decals offer a premium look and superior durability. Our decal provider works with the top professional sports teams.

Player Number Decals

Complete your team's kit and add a personalized touch by including player numbers—plus, it helps prevent confusion over whose is whose.

Our Process

How It Works

We work with everybody from professional teams in the NFL, NBA, MLB, and NHL down to local town and club programs. Our process is the same for everybody.

1. Submit Your Inquiry Form

Our team will review your submission and advise on next steps. We typically respond within 48-72 hours.

2. Customize With Our Team

Work with our team to understand our inventory and customization options to finalize your order.

3. Receive Your Team Kit

Once your quantities are confirmed and your order is submitted, we will ship your shoes and customization kits your way.

Get Yours

Get in touch by completing the form below. Our sales team will review your information and follow up with information on your request. > HERE

FAQ 

What is the minimum order quantity? Our minimum order quantity begins at 16 units.

Which shoes am I able to customize? Our Team & Custom Sales program allows you to choose from our existing inventory of shoes available. Our team is happy to provide the most appropriate options for your needs. 

Can I customize the shoe color? Not at this time, unfortunately. We customize using our current available inventory, which you can view on our website.

What type of logo do I need to provide? We require a vector file of your logo (.ai, .svg, or .eps). This ensures the highest quality result. If you don’t have a vector version, we may be able to help convert it.

How Long does the entire process typically take? Within 3-5 days we can provide you with design options and available inventory. If we have total size availability for your needs, the entire process can typically take 3-4 weeks from start to finish.

How is the Payment handled? Once your order is finalized, we will provide an invoice for payment. After your payment is received your order will be released and shipped. Payment options include credit card or bank transfer, among others.

Can I customize Kids' sizes? Currently, we're only able to offer customization kits for our adult sizing.

How will our order arrive? 

Shoes are shipped in boxes of approximately 8 pairs per carton to your designated shipping address. Custom decals or tags are shipped separately with clear instructions on how to apply them.

Please note: we do not ship orders individually to each team member’s home.

We currently offer whole sizes only.

• If you wear a half size and have a wider foot, size up (e.g., 9.5 → 10).

• If you have a narrow foot, size down (e.g., 9.5 → 9).

Break-in feel
RestoreFoam™ relaxes slightly after the first few hours of wear.  A snug—but not painful—fit out of the box is ideal.

How to measure your foot:

Stand with your heel against the wall and use a ruler or measuring tape to measure to the furthest point on your foot (usually the big toe). Be sure to measure this way for both of your feet. Whatever is the longest measurement is the length you should go with. Please match this up to the sizing chart provided on the product page to select the correct size shoe. 

Still unsure?
Check out our store locator for a chance to try on a pair at a local retailer.

What are the Break-In & Comfort Expectations for my KANEs?

Pro tip: Try them on indoors and on a carpeted surface to keep them in returnable condition.

Here’s what to expect as your KANEs break in:

• Midfoot “hug”: The raised arch nodes should lightly touch your arch—never pinch.

• Toe box: Leave about 0.25 in (6 mm) of space in front of your longest toe.

• Heel: Should feel secure but not rigid.

• Break-in time: Most people notice full comfort after 1–2 wears (about 2–3 hours total) as the RestoreFoam™ softens.

If you still feel rubbing after a couple wears, try the next size up or add light socks for a better fit.

Looking to try on KANE Footwear in person? Use our store locator to find a KANE retail partner near you. > STORE LOCATOR

• Heel-to-toe drop: 6 mm

• Stack height (heel): 32 mm

• Approximate weight: 

  • Revive: A pair of size M5 / W7 weighs 11.8 ounces. A pair of size M10 / W12 weighs 18.4 ounces.

  • Revive AC: A pair of size M5 / W7 weighs 20.4 ounces. A pair of size M10 / W12 weighs 27.3 ounces.

• The shoe adds roughly 1.25 in (3 cm) of height when worn.

Yes. KANE footwear was created using a unique anatomical last shape that follows the proportions and shape of the foot for both men and women. 

The proprietary blend of EVA provides superior cushioning for those with a high arch.

Those with flat feet will also benefit from both the cushioning and excellent structure to support the foot and the ankle.

Plantar fasciitis occurs when your calves and/or Achilles are tight. To treat it, you'll need to foam roll daily, do lots of stretching, and wear products that have arch support. The KANE Revive has a 10mm heel elevation, relieving stress from the Achilles, supporting your arch, and helping prevent pronation. The KANE Revive also has a heel cup that stabilizes the heel, as well as EVA cushioning for additional support. 

https://kanefootwear.com/pages/technology

Yes, it is. People who supinate tend to have a neutral to high arch. The high arch foot type is a more rigid foot, unlike a flat foot, which is flexible. Kane has superior cushion from our proprietary blend of EVA materials.  KANE also performs well, given its superior construction and ability to stabilize and control the gait pattern.  

KANE Revive shoes are designed to look great and function every bit as effectively, whether you wear them with socks or without. When you wear them with socks, the perforations in the upper give you unlimited color combinations. You can also wear them without socks, knowing the shoes are bacteria-resistant and odor-resistant. 

Looking to try on KANE Footwear in person? 

Use our store locator to find a KANE retail partner near you. > STORE LOCATOR

•  Exterior perforations are interior channels that allow enhanced airflow.

•  Raised footbed nodes activate blood flow and pressure points. 

•  Lightweight slip-on design comfortably captures heel, arch, and instep.

•  Built for smooth transferability and energy from heel to toes.

• Dual density construction for generous cushioning and active support.

• Oversized channels and siped soles to provide flexibility and traction.

Read More HERE 

What it is
RestoreFoam™ is a proprietary EVA blend made with sugarcane resin. Bio-EVA expands into uniform micro-bubbles that absorb impact yet rebound quickly—ideal for post-workout recovery.

Key properties

• High energy return — rebounds up to 65% of impact force.

• Consistent density — uniform cushioning under heel and forefoot.

• Lightweight — men’s size 9 weighs ~9 oz.

Why sugarcane?
Sugarcane captures CO₂ as it grows, lowering the foam’s carbon footprint versus petroleum EVA.

Related articles

• Raised-node footbed science

• Sustainability facts

The 31 anatomically placed nodes apply gentle pressure to key trigger points.

• Micro-stimulation — Light compression improves local circulation 

• Arch support — Central ridge supports the medial arch, reducing fatigue.

• Textured grip — Prevents foot slippage when worn sockless.

Not a medical device; consult a professional for chronic pain.

Related articles

• RestoreFoam™ technology

• Are KANEs good for plantar fasciitis?

• Arch ridge lessens plantar fascia tension during stance.

• 6 mm drop unloads the calf–Achilles complex, easing morning stiffness.

• Firm-to-soft profile supplies support without feeling squishy.

User survey: 78 % of customers with plantar issues reported moderate-to-high relief after two weeks (n = 418, 2024 Kane survey).

Individual results vary; shoes are not a substitute for clinical treatment.

Running shoes focus on propulsion; recovery footwear focus on restoration.

Swapping into KANEs right after training removes compressive sock & shoe layers, letting feet splay naturally while still supported.

Quick answer
• Rinse off dirt, scrub with mild soap, air-dry away from heat.
• Yes, machine-washable on a gentle cycle (cold water).

Detailed steps

Hand wash

1. Rinse with cool water to loosen debris.

2. Add a pea-size drop of mild dish soap to a soft brush or cloth.

3. Scrub inside and out, focusing on foot-bed nodes.

4. Rinse until water runs clear.

5. Pat dry with a towel and air-dry at room temperature, never in direct sun.

Machine wash

1. Place each shoe in a separate laundry bag or pillowcase.

2. Use cold water, gentle cycle, mild liquid detergent.

3. Skip bleach and fabric softeners.

4. Air-dry only; do not machine-dry.

Odor hacks

• Sprinkle 1 tablespoon of baking soda inside each shoe; let sit overnight, then shake out.

• For heavy odors, soak foot-bed in a 50/50 mix of white vinegar and cold water for 15 minutes, then rinse.

Stain removal

• Grass or mud: Pre-treat with a mix of mild dish soap and water; scrub with a soft toothbrush.

• Sunscreen or oil: Dab with a bit of gentle laundry detergent directly on the spot, wait 5 minutes, rinse.

Do not use harsh solvents (acetone, bleach) as they can damage RestoreFoam™.

RestoreFoam™ can soften at high temperatures.

• Never leave shoes in a hot car or direct sunlight for extended periods.

• Air-dry at room temperature—avoid dryers, heaters, or radiators.

• If slight warping occurs, soaking in warm (not hot) water for 5 minutes and reshaping by hand can help.

RestoreFoam™ composition
• Made from bio-based EVA sourced from Brazilian sugarcane.
• Lightweight, durable, and fully recyclable through our Project Renew take-back program.

Certifications
• BPA-free, latex-free, and California Prop 65 compliant.
• Certified B-Corp and member of 1% for the Planet.

Project Renew

Introducing our latest sustainability effort: a line of upcycled yoga and changing mats made from used KANE Revives and wetsuits. The goal is to help provide an alternative end of life to the landfill.

Recycling - Project Renew 
Let's make Earth Day, every day. After a long healthy life of wearing your Revives, it might be time for a new pair. So, what's next? All you need to do is donate your used KANEs back to us, and we will send you a $10 gift card to use towards your next pair. We'll take your used KANEs and upcycle them into earth-friendly yoga and changing mats. KANE Project Renew Donation Form

Yes. We don’t use animals for testing or animal-sourced glue for our dual-density construction. KANE shoes are made with bio-based materials and water-based glue.

• 100 % vegan—no animal-derived glues or dyes.

• Latex-free, BPA-free, and nickel-free.

• Dyes and pigments meet EU REACH safety standards.

• If you have a specific allergy, email [email protected] with details and we’ll confirm compatibility.

KANEs are designed for casual recovery use and will offer traction when used accordingly.  Not specifically designed for service use i.e. kitchens" 

KANEs Unique Hang Loop makes it easy to hang your KANEs on a coat hook, clip them to a backpack or hook them on your handlebars. 

(Please note that the Hang Loops are NOT meant to be pulled on)

KANE doesn't have an antimicrobial lining to ward off odor. However, the shoes are odor-resistant and bacteria-resistant, because they are made with a closed-cell material that doesn't absorb moisture. 

KANE Revive shoes are made of bio-based closed-cell RestoreFoam™ foam. The shoes don’t absorb moisture, so they’re just as functional in water as they are on land, and they’re quick-drying. 

The KANE Revive shoes can easily be wiped or washed off with soap and water.

Please avoid exposure to extreme heat or sun for this can cause the shoes to shrink or warp. Dishwashers, washing machines, or hot cars can also cause the shoes to shrink or warp.

Our end goal for KANE is Carbon Neutrality as a company. In the interim we 1% For the Planet (https://www.onepercentfortheplanet.org/) is in addition to our B Corp certification. Through 1% For the Planet we’re committing 1% of our Gross Sales directly to environmental non-profits as we audit ourselves on our carbon footprint. 

Project Renew

Introducing our latest sustainability effort: a line of upcycled yoga and changing mats made from used KANE Revives and wetsuits. The goal is to help provide an alternative end of life to the landfill.

Let's make Earth Day, every day. After a long healthy life of wearing your Revives, it might be time for a new pair. So, what's next? All you need to do is donate your used Kanes back to us, and we will send you a $10 gift card to use towards your next pair. We'll take your used Kanes and upcycle them into earth-friendly yoga and changing mats.

Find out how > Project Renew 

Yes, KANEs are waterproof and KANEs do float. 

Limited Warranty: 

KANE Footwear LLC warrants all of its products, purchased by consumers either directly from KANE Footwear or authorized resellers to be free from manufacturing defects for 6 months from the date of purchase. This warranty does not extend to Products supplied/sold by unauthorized vendors, whether Internet-based or otherwise.

This warranty does not apply to any defects in the products arising from:

- Normal wear and tear

- Squeaking

- Shrinking (exposure to extreme heat)

- Self damage or any other altercation/repair carried out without approval

Under no circumstances shall Kane Footwear be liable for any special, incidental, or consequential damages based upon breach of this limited warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the products, including implied warranties or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 

If your Product develops a defect while under warranty, you should contact Kane Footwear LLC as indicated below, and any defective Product, at Kane Footwear LLC instruction, may be returned to the below address for an exchange or refund with receipt or proof of purchase. If you do not have a receipt or it is past the 6 month window, we cannot replace your item, but we would love to help you find a new pair.  

CONTACT SUPPORT

• The one-piece RestoreFoam™ upper is fully water-resistant—great for beach, pool, and post-run hose-downs.

• Drainage ports on the lateral midsole let water escape quickly.

• Rinse with fresh water after salt-water exposure to prevent residue.

• For river or trail use, note that debris can enter through the ankle opening; rinse afterward.

How does Project Renew work?

Got worn-out KANEs? We’ll recycle them into something new — and thank you with a gift card.

Here’s how it works:

1. Fill out the Renew Donation Form
   You’ll need your:

   • Name

   • Shipping address

   • Email

   • Original order number (if available)

   • Style(s) or color(s) of the KANEs you’re returning

2. Get your prepaid shipping label - Once you submit the form, we’ll email you a prepaid label — no box required, and all colors are accepted.

3. Ship your KANEs - Drop off your worn-out KANEs using the prepaid label.

4. Receive your thank-you gift - Within 2–3 business days after your return is delivered, you’ll get an e-gift card to the same email address used on your form.

5. Shop and repeat - Use your gift card toward your next pair at kanefootwear.com. 

Related articles

• Materials & sustainability FAQ

• How to clean your KANEs

The shoes are made in Brazil, the world’s largest producer of sugarcane, in the State of Rio Grande Do Sul. Ninety per cent of Brazilian sugarcane production is concentrated in the South-Central region, more than 1,500 miles from the Amazon, and cultivated in compliance with Brazilian Sugarcane Agro Ecological Zoning laws. Brazil does not commercially cultivate genetically modified (GMO) sugarcane. 

Payment Methods

We accept the following forms of payment:

• Major credit/debit cards: Visa, Mastercard, American Express, Discover

• PayPal and PayPal Express Checkout

• Shop Pay (includes Shop Pay Installments for orders $50 or more)

• Apple Pay and Google Pay (eligible browsers/devices)

• Gift cards issued by KANE Footwear (credit from returns is provided as a gift card)

• Klarna

Important: Orders cannot be split across multiple payment methods.

All transactions are encrypted via Level 1 PCI-compliant gateways to ensure your payment information is secure.

• Only one promo code can be applied per order.

• Rewards points redemptions cannot be combined with site-wide promos (see offer terms).

• Discounts apply to product price only (before taxes and shipping).

• Discounts may lower your subtotal below the free shipping minimum.

  • Example: If free shipping starts at $99, 10% off a $100 cart brings your subtotal to $90, which doesn’t qualify.

• Forgot to enter a code? Contact us within 24 hours, and we’ll try to apply it if the offer was active at the time of purchase.

We’re grateful for your service.
KANE has partnered with GovX to save up to 20% off* in our store.

Who qualifies

• Active-duty military & veterans

• Police, firefighters, EMTs

• Licensed doctors, nurses, and healthcare workers

• Teachers

How to get verified

1. Click Verify with GovX [here].

2. Complete the quick ID check (one-time process).

3. Your unique discount code appears instantly—apply it at checkout.

Details & restrictions

• One code per order. Cannot be combined with other promo codes.

• Rewards points cannot be used with this discount.

• Some products may be excluded. Discount does not apply to shipping or tax.

*Offer valid for current & former U.S. military, first responders, teachers, and healthcare workers. Code must be entered at checkout to apply.

Need help with your verification?  Contact GovX Help Center

Buying

• Available in $25, $50, $100, $150, and $200 denominations.

• Delivered by email to you or the recipient within minutes.

• Purchase Gift Cards

Redeeming

• Enter the gift-card code in the discount/gift-card field at checkout.

• Gift cards can be combined with one promo code or rewards redemption.

• Balance carries over until used; no expiration date.

Lost your code? Email [email protected] with the purchase email—we’ll resend it.

U.S. orders
• Sales tax is calculated automatically based on your shipping address and displayed before you complete payment.

International orders
• Duties/taxes are prepaid at checkout.
• All prices are shown in USD; your bank may charge a conversion fee if you pay in another currency.

The final amount charged is what appears on the order-confirmation page—no hidden fees.

Shopping for HSA/FSA Shoes

At KANE Footwear, we believe our active recovery shoes can help relieve pain and serve as preventative care—and our new partners at Truemed agree.

Thanks to this partnership, eligible customers can now use Health Savings Account (HSA) or Flexible Spending Account (FSA) funds on qualifying KANE products. That means you may be able to purchase your favorite recovery shoes using pre-tax dollars—saving an average of 30%.

HSAs and FSAs were designed to let you spend tax-advantaged dollars on products that support your wellness. With a "Letter of Medical Necessity", Truemed makes it easy to unlock these benefits and start recovering smarter.

Why it’s allowed
Doctors classify recovery footwear as eligible for foot-health and musculoskeletal care expenses. TrueMed partners with Kane to verify medical necessity so you can use your Health Savings Account (HSA) or Flexible Spending Account (FSA).

How to check out with TrueMed

1. Add your Kanes to cart and proceed to checkout.

2. Choose “Pay with HSA/FSA – powered by TrueMed.”

3. Complete the 60-second medical intake (typical qualifying reasons include plantar-fascia pain, Achilles tightness, post-run swelling).

4. If approved, TrueMed instantly emails you a Letter of Medical Necessity plus instructions:

   • If you have an HSA/FSA debit card – pay for the order directly.

   • If you pay with a personal card – submit the receipt and letter to your plan for reimbursement.

Returns & Refunds
• Standard 30-day return policy applies.
• Any refund will be issued to the original payment method; if you already claimed reimbursement, consult your plan administrator on how to handle the adjustment.

Need help?
Email [email protected] or see TrueMed’s FAQ

Disclaimer: KANE Footwear and TrueMed do not provide tax or medical advice. Always confirm with your HSA/FSA administrator if you’re unsure about eligibility.

Join the KANE Affiliate Community Share what you already love. Earn commission for spreading the word.

Who Is This Program For?

Your voice makes an impact—this program is built for those who already believe in KANE.

How It Works

A simple way to share and earn.

1. Apply > Use the form linked below. APPLY NOW

2. Get Approved > We’ll review your application and send the next steps.

3. Share Your Link > You’ll receive a unique affiliate link to use anywhere.

4. Earn Monthly > Get paid via PayPal based on sales from your link.

Ready To Join? Click below to fill out the application form. We’ll follow up via email after reviewing your submission.https://kanefootwear.com/pages/affiliate-program

Affiliate Program FAQs

KANE doesn’t offer price adjustments on past purchases. Promotions are only valid during their active period and can’t be applied retroactively. Orders that already used a sale, promotion, or coupon can’t be changed or combined with additional offers after checkout.

Thanks for understanding—we really appreciate it

Can I update or cancel my order?
Thanks for checking. Once an order is placed, we’re unable to change or cancel it. Our team moves quickly to pack and ship, so adjustments aren’t possible after checkout.

Can I change the shipping address?
We’re not able to update addresses after an order is submitted. If the package can’t be delivered and is returned to us, we’ll reach out with next steps.

What if I ordered the wrong size or color?
No worries, once your order arrives, you can start a return or exchange anytime at:
kane-footwear.loopreturns.com
Just enter your order number and the email used at checkout.

My order hasn’t shipped—can you cancel it?
Even if your order hasn’t shown movement yet, it’s already in our fulfillment process and can’t be stopped or changed.

What should I do once my order is delivered?
If you need a different size, color, or want to return your pair, head to our return portal above for quick steps.

If there’s anything else you need, feel free to CONTACT US we’re happy to help.

Where we ship from
We ship all orders from our fulfillment center in Easton, PA. Orders ship Monday–Friday, excluding federal holidays.

Processing time
Most orders placed by 1 PM ET will ship within 1–2 business days. 

During peak periods (new releases, holidays), processing may take up to an additional 3 business days.

Estimated delivery

• Standard Shipping: 5–7 business days after processing

• Expedited Shipping: 2–4 business days after processing

Delivery estimates are based on business days only; we do not ship or deliver on weekends or federal holidays. You’ll receive a shipping confirmation email with a tracking link as soon as your order leaves our warehouse.

Heads up:

• We currently do not ship to P.O. Boxes because our primary carrier is UPS. Please enter a physical street address.

• Free shipping is available on orders over $100. Alaska, Hawaii, Canada, and Puerto Rico are excluded from free shipping.

• Please note: Delivery times may be delayed due to weather conditions or other natural events beyond our control.

We currently ship to US, Puerto Rico  & Canada only.

*Alaska, Hawaii, Canada, and Puerto Rico are unfortunately excluded from free shipping.

Duties & taxes
For international orders, duties and taxes are calculated and prepaid at checkout depending on your destination. You’ll see the total cost before placing your order.

Estimated delivery
International delivery typically takes 5-10 days after processing, but customs can add extra time.

Returns
International returns are handled on a case-by-case basis.
Please email [email protected] with your order number and reason for return. Our team will confirm eligibility and next steps, including any shipping costs or documentation required.

Related:

• Shipping rates & free shipping

• Returns, Exchanges & Warranty

Once your order ships, we’ll email you a shipping confirmation with a tracking link. You can also:

1. Search your inbox for “KANE Footwear” and “Your order is on the way.”

2. Check your Kane account (if you created one at checkout).

Tracking statuses

• Label created: We generated your label; your box is queued for carrier pickup.

• In transit: Your KANEs are moving through the network.

• Out for delivery: Expect delivery today.

• Delivered: Check your front door, side door, mailbox area, parcel locker, and with neighbors.

Didn’t get a tracking email?
Check spam/junk. If it’s not there after the normal processing time, contact us.

Related:

• Where do you ship from & how long does it take?

• My package is late, lost, or shows delivered but isn’t here

Can I change or cancel my order?

We’re unable to adjust or cancel orders once they have been placed.

Once your order arrives, you can easily start a return by visiting kane-footwear.loopreturns.com and entering the order number along with the email address used at checkout.

First steps

1. Check tracking for the most recent scan (note you may have both a UPS and a USPS tracking number).

2. Look around your property (front/side doors, parcel lockers) and check with neighbors.

3. For “Delivered” statuses, allow 24 hours, carriers sometimes mark early.

Still missing?

• Start a carrier trace/claim.

• Contact us with your order number and claim reference so we can help.

• If theft is suspected, a police report may be required for replacements.

Time limits
Carrier investigations usually need to start within 7 of the delivery date.

Related:

• How do I track my order?

• Change or cancel an order

Quick answer

• We regularly restock best sellers.

• Kids sizes are in very high demand and sell out fast—we restock them periodically.

• Limited editions usually do not return. In rare cases of extremely high demand, a surprise restock may happen.

• If a product page has “Notify me when back in stock”, we’re planning to bring it back. If that option is missing, it’s likely retired.

• We’re open to new color ideas and additional colleges, but we’re limited by capacity.

How restocks work

• Best sellers: Replenished on a rolling basis based on demand and seasonality.

• Kids: Restocked from time to time; drops go quickly—sign up for notifications and consider SMS for early access.

• Limited editions/collabs: Typically one-and-done. If we do bring one back, we won’t post ETAs—it’ll be a surprise drop.

Get notified first

• On any sold-out product page, use “Notify me when back in stock.” You’ll get an email/SMS the moment it returns.

• If there is no “Notify me when back in stock” option? That style/color isn’t scheduled to return.

Request a color or college

• Tell us what you want to see next (colors or schools). We track all requests, but can’t promise specific launches.

Why we can’t give exact dates

• Supply, production, and licensing windows can shift. To avoid missed promises, we don’t share restock ETAs—please use notifications.

Tips to score a restock

• Create an account and stay logged in.

• Subscribe to email/SMS for early access alerts.

• When a drop hits, check out promptly—popular sizes sell out fast.

Order Processing & Shipping

Processing Time

• Orders placed Monday–Friday before 1 PM ET will ship within 1–2 business days.

Delivery Time

• Standard Shipping: 5–7 business days after processing

• Expedited Shipping: 2–4 business days after processing

Heads Up

• We’re unable to ship to P.O. Boxes, APO/FPO/DPO addresses UPS requires a physical street address.

• Free Standard Shipping applies to the 48 contiguous U.S. states only.

• Orders shipping to Hawaii, Alaska, and Puerto Rico are not eligible for free standard shipping.

What is Onward VIP Protection+?

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your purchase to trial your Kane products. If you are dissatisfied with your Kane products, Onward will work with us to make it right or refund your purchase.

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within a few hours.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

How Much Time Do I Have To File A Claim?

You’ll have 90 days from the order date to file a claim.

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

Standard Returns

• Returns extended to 30 days for items new, unused, and in original box

• Original Shipping Costs not refunded 

• Eligibility: Regular-priced KANEs from kanefootwear.com (excludes Last Call and Final Sale).

• Condition:

  • Unworn and unwashed, in the original box

  • Tried on indoors only (carpeted surface)

  • No outdoor wear or missing packaging

• Process: Start your return at kane-footwear.loopreturns.com using your order number or phone number.

Return Options

1️⃣ Refund

• Refund to your original payment method once approved

• $10 per pair deducted for shipping & handling

• Processed within 21 days of receipt and inspection (banks may take 3–5 business days)

2️⃣ Exchange for Store Credit (Gift Card)

• No shipping fee

• E-gift card emailed within 48 hours after carrier scan

• Use anytime; never expires

• Not a direct swap—you place a new order using the gift card

Pro Tip: Gift returns can only be processed as store credit. The gift giver will not be notified.

How to Start a Return / Exchange

1. Go to kane-footwear.loopreturns.com

2. Enter your order number or phone number

3. Select Refund or Exchange for Store Credit and print your prepaid label

4. Ship using the provided label

Checklist before returning:
✅ Within 30 days of shipment
✅ Unworn, unwashed, original box
✅ Purchased from kanefootwear.com
🚫 Worn outdoors or visibly dirty
🚫 Missing/damaged box
🚫 Bought elsewhere

Final Sale / Non-Returnable

No returns or exchanges for:

• Final Sale or Last Call items

• Event or pop-up purchases

• Digital gift cards

• Custom/logo’d team or corporate orders

• Limited-edition collaborations or “Sample” items sold as-is

Damaged or Defective Items 

Contact us by submitting the below with:

• Order number

• Batch # (if available)

• Photos (close-up, full shoe, and label/carton)

• Quantity and size affected

• Any helpful context

Our team will review and confirm next steps, including warranty consideration.

Contact Us - KANE US Support

Contact Us - KANE Canada Support

Please keep your KANEs unworn and in their original packaging so we can process the return smoothly.

How do I complete an Return for Refund? 

1. Go to https://kane-footwear.loopreturns.com

2. Enter your order number or checkout email/phone.

3. Select the item(s) you’re sending back.

4. Choose Return item 

5. Choose Refund or Credit (for Exchange) 

6. Print the prepaid UPS label.

7. Drop the box at any UPS location within 14 days.

Helpful Tip: We recommend asking for a drop-off receipt when you hand your package to UPS after it is scanned.

UPS drop-off locations: https://www.ups.com/us/en/business-solutions/pickup-dropoff-options1

How to submit a gift return 

1. Go to our Returns Page: Visit the KANE Returns Portal.
   Choose “Return a gift” or “Don’t have your order information?” to begin.

2. Enter Gift Details: Since you may not have the original order number, fill in what you can,  like the gift giver’s name or email, the item received, and the reason for return.

3. Submit the Form: Once you submit, our team will review your request and confirm next steps.

4. Watch for an Email:  You’ll get a message with return instructions about how to access your shipping label and how to for drop-off, plus info about gift card options.

Tip: 

We’ll make sure you’re all set once your form comes through.

All items purchased at KANE events (pop-ups, expos, in-person sales) are final sale. We do not accept returns or exchanges for event purchases.

If you need help
Contact us HERE and we’ll review your case. While we can’t promise a return or exchange, we’ll do our best to assist.

Damaged/defective items
If your event purchase has a manufacturing defect or was damaged, contact us with:

• Your full contact information, name, address, email

• Event name/location and purchase date

• Photos of the issue (close-ups + full shoe/box)

Our team will evaluate and advise on next steps (e.g., replacement for confirmed defects, as per warranty assessment).

CONTACT US >  Click HERE

For KANE Canada Support > Click HERE  

We stand behind our shoes. KANE Footwear warrants all products purchased from kanefootwear.com or authorized resellers to be free of manufacturing defects for 6 months from purchase.

What’s Covered

• Seams separating

• Material defects

• Hardware failures (e.g., heel loop detaches)

Not covered: Normal wear-and-tear, squeaks, heat shrinkage, or damage caused by misuse

How to File a Claim

CONTACT US with:

1. Proof of purchase – receipt showing date of purchase or order #

2. Contact info – full name, address, email, and phone number

3. Batch # from the Box 

4. Photos – entire item plus the area with the defect

5. Brief description of the issue

We’ll reply within 1 business day with next steps, including replacement or refund.

Custom/logo’d team and corporate orders are final sale—we do not accept returns or exchanges due to the custom nature of these products.

If you need help
Email [email protected] and we’ll review your case. While we can’t promise a return or exchange, we’ll do our best to assist.

Damaged/defective items
If your order arrived with a manufacturing defect or shipping damage, contact us with:

• Order number and organization name

• Photos of the issue (close-ups + full shoe + carton/label)

• Quantity affected and sizes

Our team will evaluate and advise on the next steps (e.g., replacement for defective pairs per warranty assessment).