If you have a question about your order, please include your order number in your message so we can respond as quickly and accurately as possible.

Email support@kanefootwear.com

Shop

Rewards

Returns

KANE Footwear Support

KANE Footwear Support Help Center

Sizing & Fit

Technology & Recovery Benefits

Product Care & Materials

Payments, Discounts & Rewards

KANE Footwear ordering and shipping questions

Ordering & Shipping

Returns & Exchange

We’re here to help. Connect with a live agent via chat during business hours or email us anytime. Live chat (fastest). Open the Help widget on our site. Choose a topic, then type “human” or “agent” to request a handoff. Include your order # and a sho

We&#x2019;re here to help. Connect with a live agent via chat during business hours or email us anytime.Live chat (fastest)<ol data-start="495" data-end="853"><li data-start="495" data-end="537">Open the Help widget on our site.</li><li data-start="538" data-end="617">Choose a topic, then type &#x201C;human&#x201D; or &#x201C;agent&#x201D; to request a handoff.</li><li data-start="618" data-end="853">Include your&#xA0;order # and a short summary (example: &#x201C;size swap,&#x201D; &#x201C;tracking issue&#x201D;). Hours:&#xA0;Mon&#x2013;Fri, 9am&#x2013;5pm ET (closed weekends/holidays). If we&#x2019;re offline, leave your email and we&#x2019;ll reply when we&#x2019;re back.</li></ol>Email support <a data-start="875" data-end="899" rel="noopener">support@kanefootwear.com</a> Typical reply time: within 1 business day.What to include for faster service<ul data-start="993" data-end="1217"><li data-start="993" data-end="1044">Order number and email used at checkout</li><li data-start="1045" data-end="1113">Photos for damaged/defective items (box + product close-ups)</li><li data-start="1114" data-end="1155">Tracking link for shipping issues</li><li data-start="1156" data-end="1217">Device/browser + screenshot for site or checkout errors</li></ul>Quick links<ul data-start="1365" data-end="1544"><li data-start="1365" data-end="1432"><a href="https://kane-footwear.loopreturns.com">Start a return/exchange</a></li><li data-start="1493" data-end="1544"><a href="https://kanefootwear.com/pages/returns">Return &amp; Exchange Policy</a></li></ul>Accessibility assistance If you use assistive technologies or need extra help, email <a data-start="1639" data-end="1663" rel="noopener">support@kanefootwear.com</a> with &#x201C;Accessibility&#x201D; in the subject for priority handling.

Contact KANE Support—Chat with a Human

Custom and logo’d team orders are final sale. Learn what to do for defects or order issues and how support can assist.

Custom/logo&#x2019;d team and corporate orders are final sale&#x2014;we do not accept returns or exchanges due to the custom nature of these products.If you need help Email <a data-start="589" data-end="613" rel="noopener">support@kanefootwear.com</a> and we&#x2019;ll review your case. While we can&#x2019;t promise a return or exchange, we&#x2019;ll do our best to assist.Damaged/defective items If your order arrived with a manufacturing defect or shipping damage, contact us with:<ul data-start="868" data-end="999"><li data-start="868" data-end="906">Order number and organization name</li><li data-start="907" data-end="969">Photos of the issue (close-ups + full shoe + carton/label)</li><li data-start="970" data-end="999">Quantity affected and sizes</li></ul>Our team will evaluate and advise on the next steps (e.g., replacement for defective pairs per warranty assessment).

Custom Team Orders—Returns & Exchanges Policy

Items purchased at pop-ups, expos, or in-person events are final sale. Learn what to do for defects or order issues and how support can assist.

All items purchased at KANE events (pop-ups, expos, in-person sales) are final sale. We do not accept returns or exchanges for event purchases.If you need help Email <a data-start="607" data-end="631" rel="noopener">support@kanefootwear.com</a> and we&#x2019;ll review your case. While we can&#x2019;t promise a return or exchange, we&#x2019;ll do our best to assist.Damaged/defective items If your event purchase has a manufacturing defect or was damaged, contact us with:<ul data-start="882" data-end="1022"><li data-start="882" data-end="927">Event name/location and purchase date</li><li data-start="973" data-end="1022">Photos of the issue (close-ups + full shoe/box)</li></ul>Our team will evaluate and advise on next steps (e.g., replacement for confirmed defects, as per warranty assessment).