Contact KANE Support—Chat with a HumanUpdated a month ago

We’re here to help. Connect with a live agent via chat during business hours or email us anytime.

Live chat (fastest)

1. Open the Help widget on our site.

2. Choose a topic, then type “human” or “agent” to request a handoff.

3. Include your order # and a short summary (example: “size swap,” “tracking issue”).
   Hours: Mon–Fri, 9am–5pm ET (closed weekends/holidays). If we’re offline, leave your email and we’ll reply when we’re back.

Email support
[email protected]
Typical reply time: within 1 business day.

What to include for faster service

• Order number and email used at checkout

• Photos for damaged/defective items (box + product close-ups)

• Tracking link for shipping issues

• Device/browser + screenshot for site or checkout errors

Quick links

• Start a return/exchange

• Return & Exchange Policy

Accessibility assistance
If you use assistive technologies or need extra help, email [email protected] with “Accessibility” in the subject for priority handling.